Privacy Policy

1. Introduction

NeutralUtilityExchange ("we," "our," or "us") is dedicated to maintaining your confidentiality. This document outlines our privacy practices, detailing how we gather, employ, reveal, and protect your information when you browse neutralutilityexchange.sbs or take advantage of our yacht charter services.

Your use of our services constitutes agreement to the data handling practices specified in this document. Our policy conforms with prevailing privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) as well as other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

Personal information is collected by us when you willingly offer it to us through activities such as:

• Booking a yacht charter
• Reaching out on our website or by phone
• Signing up for our newsletter
• Completing forms on our website
• Taking part in surveys or promotional events

The collected information could include:

• Your name and contact details (such as email, phone number, and postal address)
• Payment details (safely processed through third-party platforms)
• Your preferences and needs regarding the charter
• Emergency contact information
• Any dietary needs or health information (if given)

2.2 Information Collected Automatically

Automated data collection occurs when you navigate our website, which covers:

• Your IP address and geographical data
• The type and version of your web browser
• Webpages you've visited and the duration of your stay on our site
• Referral websites
• Information about your device (such as type, screen resolution, and so on)

2.3 Cookies and Tracking Technologies

To enhance your browsing experience, we utilize cookies and comparable tracking mechanisms that allow us to:

• Store your preferences
• Assess the usage and performance of our website
• Deliver tailored content
• Refine our offerings

You can manage cookies through the preferences in your browser or via our cookie consent feature.

3. How We Use Your Information

The data we collect is utilized for purposes such as:

• Service Provision: Fulfilling yacht charter reservations, processing those bookings and communicating with you regarding your plans
• Customer Service: Answering your queries and providing support when needed
• Payment Management: Handling payments and carrying out billing operations
• Safety and Security: Ensuring the secure operation of our services and preventing deceptive activities
• Marketing: Forwarding promotional materials and updates to you, contingent on your approval
• Website Enhancement: Analyzing visitor behavior to upgrade the functionality of our site
• Legal Obligations: Abiding by governing laws and regulatory demands

4. Disclosure of Information

Your personal data is not traded, sold, or leased to unrelated third parties. There are specific scenarios under which we might share your information:

4.1 Service Providers

Third-party service providers with whom we work might have access to your information for necessities like processing payments; hosting and maintaining our website; marketing communications; analytics; and customer service.

4.2 Legal Requirements

We may release your data if mandated by law or in response to legal proceedings, such as in cases involving court orders or during emergencies, or assessments of possible illicit conduct.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of company assets, your data may be part of the transferred assets.

5. Data Security

We undertake necessary technical and organizational precautions to shield your personal data from unauthorized access, alteration, disclosure, or destruction. These strategies include encryption, secure servers, controlled access, periodic evaluations, and employee awareness.

However, bear in mind that no internet-based or electronic storage method can be guaranteed to be impervious. Thus, we cannot warrant the absolute security of your information.

6. Retention of Data

The retention of your personal data is limited to the period needed to satisfy the purposes for which it was gathered or as dictated by law. Typical retention periods include:

• Charter bookings: 7 years for tax and legal reasons
• Marketing communications: Until you opt-out or request deletion
• Website analytics: 26 months
• Customer Support: 3 years from the last engagement

7. Your Rights and Choices

You are entitled rights such as accessing, correcting or deleting your data (subject to legal limitations), portability, opting out of marketing communications, and controlling cookies. To exercise these rights, get in touch using the information provided below.

8. Third-Party Services

8.1 Google Analytics

Our website’s traffic is analyzed through Google Analytics. You may opt out via Google's opt-out tools.

8.2 Social Media Interfaces

Our website may include links to social media platforms with their own specific privacy policies.

8.3 Payment Processors

All payment transactions are executed using PCI DSS-compliant third-party entities.

9. International Transference of Data

Your data might be stored and processed in a different country than Monaco. We maintain protective measures in line with applicable data privacy laws.

10. Privacy of Minors

We do not design our services for children under the age of 13, nor do we intentionally gather their information. If it comes to your attention that a child has provided us with their information, immediately reach out to us.

11. Policy Updates

From time to time, we may update this privacy document to mirror new practices or legislative changes. Such updates will be communicated by posting the revised policy on our site, emailing users who are registered, or displaying a notification. Continuing to use our services after these changes take effect implies your consent.

12. How to Reach Us

For inquiries about this privacy document or our data handling practices, please get in touch with us:

13. Adherence to Google Ads Consent Guidelines

We abide by Google Ads' consent requirements. Adjustments to cookie/tracking preferences can be made at any point through our cookie settings panel.